Frequently Asked Questions

General Questions

  • What is DartisTech?

    DartisTech is a software company focused on developing easy-to-use geotechnical engineering software for field investigations, soil laboratory testing, correlations, reporting, and foundation design calculations. 

  • Who are DartisTech products designed for?

    Our software is designed for:

    • Geotechnical engineers
    • Civil engineers
    • Soil laboratory professionals
    • Engineering consultants
    • Researchers and students in geotechnical engineering 
  • What operating system is supported?

    All DartisTech desktop applications are developed for Windows systems. 

  • Do I need internet access to use the software?

    An internet connection is typically required for activation, updates, and licensing verification. Once activated, most features can be used offline. 

  • Is your software beginner-friendly?

    Yes. DartisTech software is designed with a simplified and intuitive user interface, making it suitable for both experienced engineers and beginners. 

Trial & Downloads

  • Can I try the software before purchasing?

    Yes. We offer a free 14-day trial version with no analysis restrictions. 

  • How do I activate the free trial?

    After installing the software, simply click “Activate 14 Days Trial” when launching the application for the first time. 

  • Where can I download the software?

    You can download the latest trial versions from the Downloads section on our website. 

  • Is Microsoft .NET Framework required?

    Yes. Please install Microsoft .NET Framework 4.7.2 Runtime before installing DartisTech programs. 

Licensing & Activation

  • What types of licenses do you offer?

    We offer:

    • Perpetual licenses
    • Subscription licenses (1-month and 12-month plans) 
  • What is a perpetual license?

    A perpetual license allows you to use the software indefinitely on the licensed computer. 

  • What is a subscription license?

    A subscription license allows software usage for a selected lease period and is ideal for short-term projects or temporary usage. 

  • How many computers can I activate with one license?

    products allow activation on one system with a single license code. 

  • Can I transfer my license to another computer?

    Yes. Licenses can be deactivated and transferred to another system. 

  • What happens if I exceed activation limits?

    There may be a temporary lock period after exceeding the allowed reactivations. Please contact support if this happens. 

Purchasing & Payments

  • How do I purchase DartisTech software?

    Visit the Buy Now page, select your software, complete the checkout process, and your license code will be available in your account after payment confirmation. 

  • When will I receive my license code?

    License codes are typically delivered instantly after successful payment. 

  • What payment methods are accepted?

    We accept major credit and debit cards and PayPal. Available payment methods may vary depending on your country and currency. 

  • Is online payment secure?

    Yes. All payments are processed through secure and trusted payment providers. 

  • Do you offer refunds?

    Please review our refund policy carefully before purchasing. If you have questions, contact our support team before placing your order. 

Technical Support

  • How can I contact support?

    You can contact us via:

    • Email: support@dartistech.com
    • Telegram: @dartistech 
  • What are your support hours?

    Our support team is available Monday to Friday, 9:00 AM – 5:00 PM. 

  • Do you provide user manuals?

    Yes. User manuals, documentation, and guides are available in the Documentation section of our website. 

  • Can I request help with installation or activation?

    Absolutely. Our support team can assist with installation, activation, and licensing issues. 

  • Do you provide software updates?

    Yes. Valid licenses include access to future updates and improvements. 

Software Features

  • What is DartiGeo?

    DartiGeo is an all-in-one geotechnical engineering software suite that combines field investigations, laboratory testing, correlations, reporting, and design calculations in one platform. 

  • What does the SPT Correlations software do?

    The Dartis SPT software helps interpret Standard Penetration Test (SPT) results and correlates blow counts with soil properties using extensive engineering correlations. 

  • Does the software support reporting?

    Yes. Our programs include reporting tools for generating professional engineering reports and test summaries. 

  • Are engineering calculations verified automatically?

    The software performs engineering calculations based on established methods and correlations. However, all results should always be independently reviewed and verified by qualified professionals.